Legal notice
LEGAL NOTICE
LottielolliPops is a family-run handmade and personalised gift business based in Scotland. We create and sell 3D-printed products, laser-engraved gifts, personalised keepsakes, accessories, and made-to-order items.
Business details
Business name: [Insert legal business name]
Trading name: LottielolliPops
Owner: Jayden Harwood/ company name]
Business type: [Sole trader
Registered address: 32 Harbourside, Inverkip, PA160BF
Contact
If you have any questions about an order, a personalised request, a return, or anything else, please contact us at:
Email: lottielollipops@gmail.com
Address: 32 Harbourside, inverkip, PA160BF
Response time: We aim to reply within 2 business days.
Intellectual property
All content on this website, including branding, logos, product images, text, graphics, and designs, belongs to LottielolliPops unless otherwise stated. You may not copy, reproduce, distribute, or use any content from this website without prior written permission.
Product information
We take care to ensure that product descriptions, photographs, colours, dimensions, and prices are as accurate as possible. However, because many of our items are handmade, 3D printed, laser engraved, painted, assembled, or personalised to order, slight variations may occur. Colours may also appear differently depending on your screen settings.
Pricing and availability
All prices on this website are shown in GBP (£) unless otherwise stated. We reserve the right to update prices, product descriptions, and availability at any time. If a pricing or listing error occurs, we reserve the right to cancel the order and issue a refund.
Personalised orders
By submitting names, wording, dates, artwork, or other custom instructions, you confirm that you have the right to use that content and that it does not infringe any third-party rights. We reserve the right to refuse any request that is unlawful, offensive, or inappropriate.
Consumer rights
Nothing in this Legal Notice affects your statutory rights under UK consumer law. UK online sellers must provide key business, pricing, delivery, and cancellation information to customers, and consumers generally have cancellation rights for distance sales, subject to exceptions including certain personalised goods. Source Source
Governing law
These terms and this website are governed by the laws of Scotland, and any disputes will be subject to the courts of Scotland, except where consumer law provides otherwise.
Changes
We may update this Legal Notice from time to time. The latest version will always be posted on this page.
Last updated: 13/07/26
PRIVACY POLICY
At LottielolliPops, we respect your privacy and are committed to protecting your personal information.
Who we are
LottielolliPops is a Scotland-based family-run business selling handmade, 3D-printed, laser-engraved, and personalised gifts and accessories.
Controller details
Business name: Lottielollipops
Trading name: LottielolliPops
Contact email: lottielollipops@gmail.com
Postal address: 32 Harbourside, Inverkip, PA160BF
What information we collect
We may collect the following personal information:
- your name
- billing and delivery address
- email address
- phone number
- order details
- payment and transaction information
- personalisation details you submit
- messages or customer service enquiries
- technical information such as IP address, browser type, cookies, and website usage data
How we use your information
We use your information to:
- process and fulfil your orders
- create personalised products
- communicate with you about your order
- provide customer support
- manage returns, refunds, and complaints
- improve our website, products, and services
- comply with legal, tax, accounting, and fraud-prevention obligations
- send marketing emails where you have agreed to receive them
Lawful bases
We process your data where necessary:
- to perform our contract with you
- for our legitimate business interests
- to comply with legal obligations
- with your consent where consent is required
Payments
Payments are processed through Shopify and any enabled payment providers. We do not usually store your full payment card details ourselves.
Personalised content
If you submit names, dates, wording, or design instructions for personalised products, we use that information only to create and fulfil your order, provide customer support, and keep order records where required.
Sharing your information
We may share your personal data with trusted third parties where necessary, including:
- Shopify
- payment processors
- delivery and courier services
- website hosting and analytics providers
- professional advisers, accountants, or regulators where legally required
We do not sell your personal information.
Data retention
We keep personal information only for as long as reasonably necessary for order fulfilment, customer support, legal, tax, accounting, and record-keeping purposes.
Your rights
Depending on your circumstances, you may have rights to access, correct, delete, restrict, object to, or request transfer of your personal information. To exercise your rights, contact us at lottielollipops@gmail.com
If you are unhappy with how your information is handled, you may be able to complain to the Information Commissioner’s Office. The ICO provides a privacy notice generator and guidance for UK small businesses. Source
Cookies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand site usage, and improve customer experience. Shopify also provides automated privacy features for store compliance. Source
Marketing
If you subscribe to marketing emails, you can unsubscribe at any time using the unsubscribe link in the email or by contacting us directly.
Changes
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
Last updated: 13/07/26
RETURNS & REFUND POLICY
At LottielolliPops, we want you to be happy with your order. Because many of our items are handmade, 3D printed, laser engraved, or personalised to order, this policy explains clearly when returns are accepted.
Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, not as described, or incorrect, please contact us at lottielollipops@gmail.com within 7 days of delivery with:
- your order number
- a description of the issue
- clear photographs where possible
If an item is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund under UK consumer law. Source
Change-of-mind returns for non-personalised items
If you buy a non-personalised item online, you usually have the right to cancel within 14 days of receiving the item, and then a further 14 days to return it after telling us you wish to cancel. Source Source
To request a return, please contact us at lottielollipops@gmail.com with your order number and reason for return.
Returned items should be:
- unused or handled only as you would in a shop
- in their original condition
- returned with original packaging where possible
Personalised and custom-made items
Because many LottielolliPops products are personalised or made to your custom instructions, we do not accept change-of-mind returns on personalised or custom-made items unless they are faulty, damaged, or incorrectly made. GOV.UK states that personalised or custom-made items are among the goods where a refund is only required if the item is faulty. Source
Refund timing
Where a cancellation return is accepted, refunds will be made within 14 days of receiving the returned item. Standard outbound delivery costs will also be refunded where required by law, but upgraded delivery charges beyond standard delivery are not refundable. Source
Return postage
Unless the item is faulty, damaged, or incorrect, the customer is responsible for return postage costs.
Non-returnable items
We may decline returns for:
- personalised or custom-made items
- items damaged by misuse
- items returned in a condition beyond what would be expected from normal inspection
Proof of purchase
We may ask for proof of purchase such as an order confirmation or receipt. Source
Contact
To request a return or report a problem, please email lottielollipops@gmail.com
SHIPPING POLICY
At LottielolliPops, many of our products are handmade, laser engraved, 3D printed, or personalised to order, so dispatch times may vary depending on the item and level of customisation.
Processing times
Orders are usually processed within 4-5 business days]. Personalised or made-to-order items may take longer. Estimated dispatch times will be shown on the relevant product page where possible.
Delivery
We ship using [Insert courier names, e.g. Royal Mail / Evri]. Delivery estimates are provided as guides only and may vary during busy periods, industrial action, weather disruption, or courier delays.
Delivery address
Please ensure your shipping address is correct before placing your order. We cannot guarantee address changes after an order has been submitted.
Delivery times
UK online sellers must provide delivery arrangements, costs, and delivery timing before an order is placed. Goods must be delivered within 30 days unless a different period has been agreed with the customer. Source
Shipping costs
Shipping costs are shown at checkout before payment is completed.
International orders
If you order from outside the UK, you may be responsible for customs duties, import taxes, or local handling charges in your destination country.
Lost or delayed parcels
If your parcel is delayed or appears lost, please contact us at lottielollipops@gmail.com . We will do our best to help you liaise with the courier and resolve the issue.
Damaged parcels
If your parcel arrives visibly damaged, please take photographs of the packaging and contents and contact us as soon as possible.
Contact
For shipping enquiries, please email lottielollipops@gmail.com
TERMS OF SERVICE
These Terms of Service apply to your use of the LottielolliPops website and any orders placed through it.
1. About us
LottielolliPops is a Scotland-based family-run handmade and personalised gift business offering 3D-printed, laser-engraved, and made-to-order products.
2. Use of the website
By using this website, you agree not to:
- misuse the site
- attempt unauthorised access
- copy or exploit our content without permission
- use the site for unlawful or fraudulent purposes
3. Products and descriptions
We aim to ensure all product details, pricing, and availability are accurate. Because many products are handmade or personalised, minor variations may occur.
4. Orders
When you place an order, you will receive an order confirmation email. This does not mean the order has been fully accepted. We reserve the right to cancel orders where:
- stock is unavailable
- personalisation instructions are unclear or inappropriate
- pricing or listing errors have occurred
- fraud or misuse is suspected
5. Personalisation
You are responsible for checking the spelling, dates, names, and details entered for personalised products. We are not responsible for customer-supplied errors where the item is made exactly as requested.
6. Pricing and payment
All prices are shown in GBP (£) unless otherwise stated. Payment must be completed before an order is processed.
7. Delivery
Delivery times are estimates only unless expressly guaranteed. We are not responsible for delays caused by postal or courier services, customs, or events beyond our reasonable control.
8. Cancellations and returns
Your rights relating to cancellations, returns, and refunds are explained in our Returns & Refund Policy. UK distance-selling rules generally give consumers 14 days to cancel many online purchases, subject to exceptions including certain personalised goods. Source Source
9. Liability
Nothing in these Terms excludes any liability that cannot legally be excluded. To the extent permitted by law, we are not liable for indirect or consequential losses. Our liability in relation to any order will generally not exceed the amount paid for the relevant item.
10. Intellectual property
All content on this website, including branding, product images, text, and designs, belongs to LottielolliPops unless otherwise stated.
11. Privacy
Our use of personal information is explained in our Privacy Policy.
12. Governing law
These Terms are governed by the laws of Scotland, subject to any mandatory consumer protections that apply.
13. Changes
We may amend these Terms from time to time. The updated version will be posted on this page.
Last updated: 13/0726
CONTACT US
We’d love to hear from you.
LottielolliPops is a family-run business based in Scotland, creating 3D-printed, laser-engraved, and personalised gifts made with care.
Email: lottielollipops@gmail.com
Business address: 32 Harbourside, Inverkip,PA160BF
Response time: We aim to reply within 1 business days.
For order enquiries, please include:
- your order number
- your full name
- a short description of your question